How a 50-lawyer firm reduced case processing time by 60% and improved client satisfaction.
A mid-size law firm with 50 lawyers was struggling with manual case management processes. They were using spreadsheets and email to track cases, which led to missed deadlines, poor communication, and client dissatisfaction.
Challenge
The firm faced several challenges: Manual tracking of 500+ active cases across multiple practice areas, difficulty coordinating between lawyers and support staff, missed court dates and filing deadlines, poor visibility into case status for clients, and time-consuming document management and retrieval.
Solution
We implemented Defend.ink comprehensive case management system with: Centralized case database with real-time updates, automated deadline tracking and reminders, integrated document management system, client portal for case status updates, and team collaboration tools for seamless communication.
Results
The results were remarkable: 60% reduction in case processing time, zero missed deadlines in the first 6 months, 85% improvement in client satisfaction scores, 40% reduction in administrative overhead, and better team coordination and workload distribution.