Hi! I’m really frustrated. I filed a complaint with the consumer forum in Ahmedabad about a faulty product I bought for ₹25,000, but they haven’t responded in over three months. I feel ignored and betrayed. What steps can I take if they don’t address my grievance? Is there a higher authority I can appeal to?

I ordered a smartphone from an online store based in Mumbai, and it arrived two weeks ago. It's faulty and doesn't work as promised. I've been trying to contact the seller for a refund but no response. I'm worried because the return window is closing soon. What are my legal options under consumer protection laws in India? Can I file a complaint to get my money back?